Privacy Policy

At BMX Bike Shop, we’re riders just like you. We understand that trust is earned, not given. That’s why we’re committed to protecting your privacy with the same dedication we put into selecting premium BMX components. This Privacy Policy explains how we collect, use, and protect your personal information when you visit bmx-bikeshop.com.

1. Information We Collect

We collect information that helps us provide you with the best BMX shopping experience:

• Personal Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit/debit card details processed securely through our payment gateways (we don’t store sensitive payment data)
• Order Details: Products you purchase, sizes, and preferences
• Technical Data: IP address, browser type, device information, and browsing behavior
• Communication Data: Emails and messages you send to our rider-support team

2. How We Use Your Information

We use your data to keep you rolling:

• Process your orders and deliver BMX gear worldwide
• Provide customer support from fellow riders who understand your needs
• Send order confirmations and shipping updates
• Improve our website and product selection based on rider preferences
• Prevent fraud and keep your transactions secure
• Send relevant promotions (only with your consent)

3. Data Sharing and Disclosure

We ride together, but we protect your data individually. We only share your information when necessary:

• Shipping Partners: EMS and other carriers to deliver your gear globally
• Payment Processors: Secure payment gateways like PayPal and card processors
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Companies that help us operate our website (under strict confidentiality)

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data like we protect our reputation – seriously:

• Secure Storage: Your data is stored on encrypted servers
• SSL Encryption: All transactions protected with 256-bit SSL encryption
• PCI-DSS Compliant: We meet the highest standards for payment security
• Limited Access: Only authorized staff can access your information
• International Transfers: As a global BMX shop, data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You’re in control of your data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a readable format

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies to enhance your riding experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how riders use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant BMX gear (with your consent)

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. International Data Transfers

Since we ship BMX gear worldwide (excluding some remote areas), your data may be processed in different countries. We ensure all international transfers comply with data protection laws and provide adequate protection for your information.

8. Data Retention

We keep your data only as long as necessary:

• Order information: 7 years for tax and legal purposes
• Customer service communications: 3 years
• Marketing data: Until you unsubscribe
• Website analytics: 26 months

9. Children’s Privacy

BMX is for all ages, but our website is for riders 16 and older. We don’t knowingly collect data from children under 16. If you’re a parent and believe your child has provided us with information, contact us immediately.

10. Changes to This Policy

The BMX world evolves, and so do we. We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always post the latest version on our website.

11. Contact Us

Keep riding,
The BMX Bike Shop Team