At BMX Bike Shop, we’re riders just like you. We understand that sometimes gear doesn’t work out, and we’ve got your back. Our returns policy is designed to be as straightforward as our approach to BMX – no tricks, just solid service.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange. We move fast in BMX, and we process returns just as quickly.

Conditions for Returns

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Proof of purchase required (order number)
  • Items must be returned in original packaging

Non-Returnable Items

Based on our product range, the following items cannot be returned for hygiene and safety reasons:

  • Ankle Pads & Guards (worn for protection)
  • Body Armour (safety equipment)
  • Barends (installation marks)
  • Chains (installation and stretching)
  • Bottom Brackets (installation marks)
  • Any custom or special order items

Return Process – 3 Simple Steps

Step 1: Request Authorization

Email our rider-support team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello BMX Bike Shop Team,

I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name(s)]
Reason for Return: [Size Issue, Wrong Item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 2: Package Your Items

Once approved, pack your items securely in the original packaging. Include all tags and accessories. We’ll email you a return shipping label and instructions.

Step 3: Ship & Track

Drop off your package at the designated shipping carrier location. Keep your tracking number safe – you’ll need it to monitor your return.

Refund Information

Processing Time: Once we receive your return, please allow 3-5 business days for inspection and processing.

Refund Method: Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 2-3 business days to reflect in your account

Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchanges

Need a different size or color? We’ll process your exchange once we receive the returned item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Wrong Items

If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement – no questions asked.

Need Help?

Our rider-support team is here to help you get back to riding:

Email: [email protected]
Response Time: Within 24 hours (usually faster!)

We’re committed to resolving any issues quickly and fairly. Keep riding!

– The BMX Bike Shop Team