At BMX Bike Shop, we’re riders just like you. We know you want your gear fast and right, so we’ve built our shipping and returns policies to be as straightforward as our approach to BMX—no tricks, just solid service.

Shipping Information

We ship globally (excluding Asia and some remote regions). Here’s how we get your gear to you:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery: 10-15 days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available on orders over $50
    • Delivery: 15-25 days after shipment

Note: Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand by our products, but if something isn’t right, we’ve got your back.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange.

Conditions for Returns

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Proof of purchase (order number) is required
  • Items must be returned in original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Ankle Pads & Guards (worn for protection)
  • Body Armour (safety equipment)
  • Barends (installation marks)
  • Chains (installation and stretching)
  • Bottom Brackets (installation marks)
  • Any custom or special order items

Return Process – 3 Simple Steps

Step 1: Request Authorization

Email our rider-support team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello BMX Bike Shop Team,
I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name(s)]
Reason for Return: [Size Issue, Wrong Item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone: [Your Phone Number]
Thank you,
[Your Name]

Step 2: Package Your Items

Once approved, pack your items securely in the original packaging with all tags and accessories. We’ll email you a return shipping label and instructions.

Step 3: Ship & Track

Drop off your package at the designated shipping carrier location. Keep your tracking number safe to monitor your return.

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
    • PayPal: 2-3 business days to reflect in your account

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

Need a different size or color? We’ll process your exchange once we receive the returned item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Wrong Items

If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement—no questions asked.

Need Help?

Our rider-support team is here to help you get back to riding:

We’re committed to resolving any issues quickly and fairly.

Keep riding!
– The BMX Bike Shop Team